Reference

Read mitra123 Terms & Conditions Before Opening

mitra123 Terms & Conditions set out how you open an account, confirm your phone, use DANA, OVO, GoPay or QRIS, and request help with account status.

Account stepsWallet rulesPolicy accessSupport route
mitra123 Read mitra123 Terms & Conditions Before Opening
HELP WITH TERMS

Switch From Policy Questions to Support

A clear contact path matters when a clause affects your account or wallet status. We ask you to contact support through the channel displayed after login, include your account details and quote the relevant Terms & Conditions section. For a DANA, OVO, GoPay or QRIS question, attach the payment reference rather than sending private credentials.

Team online

Account access

If phone verification or a sign-in step blocks access to the terms, contact us through the signed-in support route and include the account email or phone number linked to your profile.

Wallet status

For DANA, OVO, GoPay or QRIS status questions, send the transaction reference and time shown in your receipt. We use those details to match the request without asking for your wallet password.

Policy changes

To ask about a clause, request a copy or raise a correction, quote the heading and effective date shown on this Terms & Conditions page so our team can answer the right version.

ACCOUNT SAFEGUARDS

Browse How We Handle Policy Details

The Terms & Conditions work alongside our account and data practices, so each rule has a practical route behind it.

Data handling

We use account details, verification records and transaction references for the purposes stated in the applicable Terms & Conditions. We do not need your DANA, OVO, GoPay or QRIS password to investigate a receipt.

Cookie choices

Cookies can keep a signed-in session and remember necessary account settings. The policy explains their role, while your browser controls let you clear or restrict cookies before returning to the lobby.

Account security

You are expected to protect your phone, password and verification codes. If access looks unusual, change the password through the account path and contact support without sharing the code itself.

Record retention

The applicable policy states how long account, support and transaction records are retained. We keep the period tied to the stated purpose, then handle deletion or continued storage under that policy.

Who to contact

Support handles questions about wording, account access, wallet references and policy application. Use the contact route displayed in your account, and identify the relevant heading to reduce back-and-forth.

Requesting changes

You can ask us to correct inaccurate account details or clarify how a condition applies. Include the requested change, the account identifier and supporting receipt details when the issue concerns a wallet.

Get Answers About mitra123 Terms

These Terms & Conditions answers focus on the account actions people usually check before proceeding. We connect each point to a practical step, from phone verification and local access to wallet records and requests for policy clarification.

They cover account creation, phone verification, permitted access, security duties, wallet references, policy changes, support requests and circumstances that may affect account access. Eligibility depends on local law.

Yes. The Terms & Conditions apply when you use DANA, QRIS, OVO, GoPay, bank transfer or virtual account routes. Keep the transaction reference because support may need it to check status.

Yes. Open the policy page from your mobile browser, sign in through your normal account path and use the same page to check the current wording before entering the lobby.

Phone verification connects account access to the details you provide and helps us handle security questions. Complete that step before relying on wallet or lobby access described in the conditions.

Contact support through the channel shown after login, quote the relevant heading and provide your account identifier. We can explain how the stated condition relates to the access status shown.

Send a correction request through the account support route with the inaccurate field, the requested change and any relevant receipt reference. Do not include a wallet password or verification code.

Check the effective date and revision wording displayed on the policy page before confirming an account step. Save a copy if you need to compare a later change with the version you read.